2018-08-01

ServiceNow Engineer
Job Opportunity at True North Consulting, LLC

Posted on Aug 1

http://www.truenorthkc.com    913-256-6598

Location: Prairie Village, KS
Job Type: Full Time
Job ID: W4164937

This is a growing but highly stable company.  They have some new executives implementing some exciting initiatives!  

The Service Now Engineer is responsible for assuring the stability and performance of the ServiceNow platform. This person is primarily responsible for system maintenance, upgrades, user management, fulfillment of administrative tasks, and performing upkeep of existing solutions. This role will provide financial benefits to the company through improved quality, productivity, efficiency, and customer experience. 

Key Responsibilities 
• Provide administrative support to the ServiceNow user base 
• Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform 
• Coordinate & execute platform upgrades & maintenance 
• Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc) 
• Advise teams on design, development and overall best practice configuration of ServiceNow 
• Lead and implement the design and configuration of new solutions in ServiceNow 
• Maintain dashboards and report on KPIs & metrics in ServiceNow Performance 
• Document/Maintain functional business requirements, process flow diagrams, and business use cases 
• Assist the process for reviewing and improving policies and procedures to support an ITSM/ITIL framework 
• Work with ServiceNow’s development teams to implement the latest capabilities of ServiceNow’s products 
• Work with Systems Engineers and Administrators to define integrations and perform integrations and process automation using ServiceNow Orchestration, REST and SOAP web services 

EDUCATION & EXPERIENCE REQUIRED 
• Bachelor’s or Associate’s Degree in the Technology Field or 4 or more years of equivalent professional experience 
• Three or more years of experience leading, developing, testing ServiceNow solutions 
• Three or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics 
• Working knowledge of ServiceNow IT Operations Management (ITOM) suite of capabilities, to include MID Deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping 
• Excellent knowledge in ServiceNow best practices and ongoing knowledge of latest ServiceNow features 
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