Support Desk Associate
Job Opportunity at True North Consulting, LLC

Posted on May 11

http://www.truenorthkc.com    913-256-6598

Location: Overland Park, KS
Job Type: Full Time
Job ID: W4159479

This is a company that prides itself on it's ethical business practices and fair treatment of employees! If you are looking for a company that truly feels like a family, this is a great place to be. This is a newly created position due to growth! They have multiple new contracts/clients so need to add to their staff. This is a 3rd shift role with hours 11 p.m.-8 a.m. 

This is a managed services company so there is a huge emphasis on training and development.   New employees are put through a rigorous 30 day training where you will deepend your knowledge in all of the cutting edge technology that they work with.   The company is very supportive of continuous education and certifications.  They are looking for individuals who work well in a fast-paced, high energy role with extensive customer interaction. 

The Managed Services team is responsible for providing post-sales support to cloud business customers who have managed services contracts/agreements.   Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies:  VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.  

The Help Desk Associate is responsible for monitoring the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting.  The Help Desk Associate will also assist Professional Service Engineers with tasks and tickets.  

The ideal candidate will have a bachelor's degree and at least 1 year of previous support desk experience.   Work experience will  be accepted in lieu of the degree.
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